Review Time
DO NOT!! trust this company, I ordered once and was signed up for yearly subscription ($103.95), that I did not agree to and stated that payment would not start until next year 2027, regardless, do not trust or simply order anything from them, as you may get signed up for something you did not agree to.
This is the third instance where I've not received several items from my order. I've received refunds before, but this time after emailing them, I was told I would get my refund in 5-7 days. However, I never received it and have sent multiple inquiries with no response. I even searched online and found that if you continue requesting refunds, they might think you're trying to scam them. Seriously? I'm an honest customer being let down by their inadequate staff, who frequently mess up orders with missing or incorrect items, and deliveries that are late or left at the wrong addresses. Additionally, the service has added a delivery fee, and almost every time, the scheduled time changes without any refund or discount. Why should I pay for specific delivery times? It feels like just another fee that they impose without accountability. I'm frustrated that they ignore my requests and refuse to refund me what I'm owed. This situation with the company needs to be addressed.
Today, I placed my second order. The first time, they canceled it due to an unavailable product and refunded me. This time, I encountered abysmal customer service. The item was out of stock, and the driver sent several replacements I didn’t want. I tried to cancel my order through the website but couldn't because the driver was supposedly already en route. The disconnect between the driver and the platform is frustrating, and the customer service is worse than ever. This will be my last purchase from this unreliable service.
This marks the third occasion where I've not received several items from my order. While I've been refunded in the past, this time I reached out via email and was told to expect my refund in 5-7 days, but it never came. I've sent multiple follow-ups, yet there’s been no response. A quick online search revealed that persistent refund requests can lead to accusations of scamming. Seriously? I'm just a customer trying to get what I paid for, but their inefficient staff consistently messes things up—missing items, incorrect deliveries, and late arrivals. Plus, they've recently added delivery fees, and it seems like my scheduled times are always changing without any compensation. Why charge for specific delivery times? It’s infuriating that they ignore my requests and won’t refund what they owe me. This company needs significant improvements.
I decided to place my first order today due to illness. Initially, I entered an approximate address, but upon finalizing my order, I realized the app saved a completely different address 6 km away. I tried to cancel it but was forced to contact support instead. After a lengthy wait, I was told I'd incur a cancellation fee because too much time had passed. The responses I received were generic and unhelpful. It’s ridiculous that I can't update my delivery address after placing an order. The delivery driver was fine, but the overall process was a disaster. I didn't even receive the main item I needed! If they genuinely care about customers, they need to drastically improve their platform and support system.
1-Star Review: I had a terrible experience with the service. My order vanished, and the delivery instructions were ignored. The driver marked it as delivered despite me searching everywhere. It feels like a scam, and I've lost money without any accountability from the service. This is unacceptable; I feel cheated and frustrated.
This company is disappointing. They advertised discounts that didn’t work. I had $120 worth of groceries but was offered only a $10 discount on a minimum purchase. When I tried to use the larger discount, it disappeared. This service is a mess and lacks integrity.
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