This is the third instance where I've not received several items from my order. I've received refunds before, but this time after emailing them, I was told I would get my refund in 5-7 days. However, I never received it and have sent multiple inquiries with no response. I even searched online and found that if you continue requesting refunds, they might think you're trying to scam them. Seriously? I'm an honest customer being let down by their inadequate staff, who frequently mess up orders with missing or incorrect items, and deliveries that are late or left at the wrong addresses. Additionally, the service has added a delivery fee, and almost every time, the scheduled time changes without any refund or discount. Why should I pay for specific delivery times? It feels like just another fee that they impose without accountability. I'm frustrated that they ignore my requests and refuse to refund me what I'm owed. This situation with the company needs to be addressed.
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