I’m really frustrated with my recent Instacart experience and think people should be aware of how their pricing actually works.
I ordered a bag of cauliflower from Kroger through Instacart and was charged $6.99. When my order arrived, the actual price on the item was marked down to $2.70. Naturally, I reached out to customer service expecting a refund for the difference — and was told that Instacart “estimates” prices and does not adjust for in-store markdowns, per their policy.
That doesn’t sit right with me. If a shopper is physically in the store and scans the item at a lower price, customers should be charged what the item actually costs at that time — not a higher estimated price. It feels misleading to advertise one thing and knowingly charge more, especially when the real price is clearly visible at pickup.
Customers shouldn’t have to overpay just because Instacart doesn’t update their pricing. At the very least, this should be made much more transparent upfront. I won’t be using Instacart again if this is how they choose to handle pricing discrepancies.
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