I placed an order in February 2026 from Walmart. 4 days later I checked my credit card transactions and status. It showed 2 identical charges on the day of my order in 2 different places: one of them read: IC*INSTACART, and then it showed the amount charged. In another place(on the same date) it read: IC*INSTACART Halifax Mid-H and had the identical charge. I took a few screenshots of my credit card transactions records, clearly showing the 2 identical charges on the same day(including 1 screenshot showing both of the charges on the same page. I contacted instacart almost immediately. They asked me to send them a screenshot of the duplicate charge. I did. They claimed they can only see the 1 charge, and that they did not charge me twice. Screenshot clearly showed 2 duplicate charges in the same day. Furthermore I went back to the date where I last paid off my credit card in full. I then added up all my charges since that date, and it matched the balance owed figuring in the duplicate charge. It matched the balance owed exactly (right down to the exact cent). Instacart denies seeing the duplicate charge, saying they only see 1 charge and recommend i take it up with my bank. I doubt this is bank error ive never seen that in about 6 years with my current bank. And the charge did read: IC* INSTACART and then the amount of the charge, and then in another place on the same day IT read IC*INSTACART Halifax, mid-h and the identical charge. Instacart claims there is only 1 charge and take it up with my bank. Multiple bad experiences with Instacart, but this is the worst.
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