I have been a loyal customer for over 4 years, but Instacart has lost my trust. They charged me a $15 cancellation fee for a delivery that NEVER arrived, even though my address is verified and has been used for years without issues. Despite escalating this to Supervisor Akshay M, they refused a manual refund and hid behind scripted delays (Case #82738389). It is disgraceful to treat a long-term customer this way over their own shopper’s mistake. I am closing my account and filing a dispute with my bank for 'Services Not Rendered.' This is not about $15; it’s about the principle and their complete lack of accountability.
Claim your business profile now and gain access to all features and respond to customer reviews.
