instacart.com

1.2
1.2 Based on 781 reviews

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Heather Marie
They have absolute horrendous customer service! Don't fall for their "use your MasterCard & get 10$

They have absolute horrendous customer service!
Don't fall for their "use your MasterCard & get 10$ off your 2nd order" because they will literally tell you every thing under the sun as to why it didn't come off at checkout. "My items didn't qualify" yes they did, it was not alcohol, a prescription or a restaurant order! "It wasn't enough spent" it was over 10$, "it comes off after your order is delivered" No it didn't! When I called, I was hung up on then left on hold until the chat disconnected, had agents just disconnect during the chat.. when I FINALLY got a solution, it was "I can only give you 5$ cart cash"

If they owe you money, consider yourself screwed because you'll NEVER get it!

1
Date of experience: Feb 26, 2026

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