I am beyond frustrated with Installation Made Easy. From the moment I reached out to them, my experience has been nothing short of a nightmare. After having flooring installed, I noticed that several transitions were done incorrectly. Their installer came back to fix them, but not only did they fail to correct the issue, they left the job worse than before. What’s even more frustrating is the complete lack of support from their customer service team. Initially, I was told my project was still under warranty, and the team was "100% glad to help." However, after speaking to multiple agents—Barbara, Kelly, Amine, Alana, Dorian, Jaylin—I was constantly strung along with promises of callbacks that never came. I even left several messages on the “supervisor’s line,” but never received a return call. It’s clear that they have no intention of actually resolving the issue or taking responsibility for their contractors' poor work.What makes this situation even more infuriating is the lack of communication and responsiveness from Installation Made Easy escalation to managers. The level of customer service is appalling. I’ve been patient, but it seems like no one at this company cares about resolving my issue or taking responsibility for the shoddy work their contractor has done. I’m left with a floor that’s still not right, and no help in sight. I strongly advise anyone considering using this company to think twice. Do yourself a favor and avoid the headache.
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Professional flooring installation by certified contractors. We coordinate your project from start to finish.