The service is great until you need support with something that is not included in their peopleless help system. There is no way within their support site to escalate to "I need to talk to an actual human". My last adventure required 10+ hours and 2 rude people before I got an agent who simply fixed the problem. It took her 10 minutes. Currently, they keep sending me toner cartridges that are not Instant-Ink which causes the printer to stop printing. there is no way to report the problem.
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Instead of buying cartridges, choose a flexible page-based Instant Ink printing plan. Use of the subscription cartridges, shipping, and recycling are all included in the monthly charge.
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