Review Time
They will not give you any assistance if you donot purchase one of their ink/subscription plans. That free ink for three months is a lie you have to purchase a plan. The printer I ordered came with a color printer cartridge that was half full and the blank ink cartridge HAD NO INK AT ALL. They do this intentionally so you can call them and have to purchase ink but I rather leave it in the box and send it back than do that.
Absolutely appalled with the level of customer service. Put my credit card number which was accepted and then they couldn't connect to my computer. Said my printer was being connected and it wasn't. But they have my credit card number. No more HP for me. I was trying to start Instant ink and they said my printer was not compatible! What?
0 stars, really. I used this service for a few months, never printing more than my subscription, except one month i went over by 10 pages. Then my last billing cycle they said I went over by over 450 pages. I explained this calculation was in error. They acknowledged that they count pages in queue THAT WERE CANCELED AND NEVER PRINTED which may have caused an error. But instead of refunding me, they offered me 1/2 of the overage. I explained it doesn't sit well when being charged FOR PAGES NEVER PRINTED SINCE I'M SUPPOSED TO BE PAYING FOR INK. How do you use ink on pages not printed? I'm not making this mistake again- I'm better off just paying for ink cartridges!
The service was not worth the headache. Some months I print a bit more or less than others, you’re charged a high rate when you go over the allowed pages. One month they hadn’t sent me the ink in a timely manner, ran out of ink which defeats the purpose. I tried higher priced plans and then I was overpaying. Just easier to buy ink and refill as needed.
I’m writing this to warn people specifically about HP Ink practices. In our case (and reflected by thousands similar reviews), HP Smart led us to believe a print issue was ink‑related, so we bought more HP cartridges — in some cases, multiple boxes. The HP printer still failed and then displayed a permanent “Printer Failure – problem with the printer or ink system” message. From that point, it would not print even over USB. HP’s own support materials show these “Ink System Failure / Supply System Problem” errors are common end‑states that basic resets don’t fix and often end in “service/replace”, leaving consumers with expensive HP‑only ink they cannot use. [support.hp.com]
This experience sits within a wider pattern around HP’s “Dynamic Security” firmware, which changes printers after purchase to restrict supplies and block non‑HP cartridges. In US litigation over a November 2020 update, plaintiffs said HP’s updates reduced printer capability and locked out competitors’ cartridges; a federal judge approved a settlement in March 2025 requiring HP to let users of certain models decline Dynamic Security updates (HP denied wrongdoing; most customers received no compensation). The reporting summarises exactly why consumers feel trapped in the HP supplies ecosystem. [arstechnica.com], [techspot.com]
HP executives have been candid that the company makes money on supplies, not the hardware — which explains the aggressive ink controls. Coverage of the settlement and HP commentary makes clear that Dynamic Security is defended as “protection” while functioning as supply control that disadvantages customers who thought they were buying an open printer. [theregister.com]
The practical outcome for customers:
You’re prompted to buy more HP ink to “resolve” issues. (We did.) [support.hp.com]
Firmware/app flows then cement restrictions (Dynamic Security) and the device can still refuse to operate. [arstechnica.com], [techspot.com]
You’re left with HP‑specific cartridges that do not fit other brands, effectively nudging you to buy another HP to avoid waste. [arstechnica.com]
If you value predictable running costs and the freedom to avoid this ink lock‑in, consider alternatives that do not rely on similar firmware controls.
Attempted to cancel my subscription, only to discover it didn't process, and I haven't received ink in months yet was still billed. When I called to resolve the issue, I was informed I'd be charged for nonexistent orders and that there was no way to avoid it. It's quite disappointing to be charged for something I never received.
I'm quite frustrated that I'm stuck with the instant ink subscription. I don't remember being informed that canceling my subscription would render the cartridges I believed I purchased useless for my printer. I was told to just buy ink from a store, which is absurd. What should I do with these new cartridges? Can I get a refund? I had no idea this would happen.
My husband opened our account years ago, but he sadly passed in 2022. I informed the company via phone, yet they have no record of that call. I've been paying monthly ever since without receiving any replacement cartridges for three years. Payments stopped in November without my knowledge. I've tried reaching out multiple times but ended up on hold. Finally, I got through, only to find my printer blocked by the service until I buy ink from a retailer.
The value and services offered by this ink subscription program are impressive, especially since users don't have to pay high prices for cartridges. The delivery to your home is a significant advantage, and it's reassuring that the program monitors your printer's status, providing maintenance when necessary and sending reminders when cartridges are low.
This is an absolute scam! I tried the subscription service, and now my printer won't print unless I keep paying. I feel completely locked out. After purchasing my printer, I should be able to print whenever I want and use third-party ink. Since signing up, my printer has been updated, and even resetting it hasn't allowed me to print without further payments. It's a total scam! I'm ready to switch to another brand!
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Instead of buying cartridges, choose a flexible page-based Instant Ink printing plan. Use of the subscription cartridges, shipping, and recycling are all included in the monthly charge.
Manage your account at www.hpinstantink.com/signin
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