I’m writing this to warn people specifically about HP Ink practices. In our case (and reflected by thousands similar reviews), HP Smart led us to believe a print issue was ink‑related, so we bought more HP cartridges — in some cases, multiple boxes. The HP printer still failed and then displayed a permanent “Printer Failure – problem with the printer or ink system” message. From that point, it would not print even over USB. HP’s own support materials show these “Ink System Failure / Supply System Problem” errors are common end‑states that basic resets don’t fix and often end in “service/replace”, leaving consumers with expensive HP‑only ink they cannot use. [support.hp.com]
This experience sits within a wider pattern around HP’s “Dynamic Security” firmware, which changes printers after purchase to restrict supplies and block non‑HP cartridges. In US litigation over a November 2020 update, plaintiffs said HP’s updates reduced printer capability and locked out competitors’ cartridges; a federal judge approved a settlement in March 2025 requiring HP to let users of certain models decline Dynamic Security updates (HP denied wrongdoing; most customers received no compensation). The reporting summarises exactly why consumers feel trapped in the HP supplies ecosystem. [arstechnica.com], [techspot.com]
HP executives have been candid that the company makes money on supplies, not the hardware — which explains the aggressive ink controls. Coverage of the settlement and HP commentary makes clear that Dynamic Security is defended as “protection” while functioning as supply control that disadvantages customers who thought they were buying an open printer. [theregister.com]
The practical outcome for customers:
You’re prompted to buy more HP ink to “resolve” issues. (We did.) [support.hp.com]
Firmware/app flows then cement restrictions (Dynamic Security) and the device can still refuse to operate. [arstechnica.com], [techspot.com]
You’re left with HP‑specific cartridges that do not fit other brands, effectively nudging you to buy another HP to avoid waste. [arstechnica.com]
If you value predictable running costs and the freedom to avoid this ink lock‑in, consider alternatives that do not rely on similar firmware controls.
Claim your business profile now and gain access to all features and respond to customer reviews.
Instead of buying cartridges, choose a flexible page-based Instant Ink printing plan. Use of the subscription cartridges, shipping, and recycling are all included in the monthly charge.
Manage your account at www.hpinstantink.com/signin
