I bought the $9 supersearch plan, did my fşrst search and it turns out you can't even see the contacts before enriching them. You can't manually add or remove contacts from your lists and you have to use your credits first before you can even see them. I contacted support as I didn't want to use my credits for contacts I didn't want and was told it wasn't possible to see the contatcs beforehand.
It's understandable so far as people will just scrape, but all other tools allow it and not doing so really hurts the customer experience in my opinion.
What's crazy though is that they don't even allow refunds! I asked for a refund within like half an hour of purchasing a plan which I didn't use at all, and şt turns out they have a "no refunds regardless" policy.
Will not be returning.
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