Review Time
I bought the $9 supersearch plan, did my fşrst search and it turns out you can't even see the contacts before enriching them. You can't manually add or remove contacts from your lists and you have to use your credits first before you can even see them. I contacted support as I didn't want to use my credits for contacts I didn't want and was told it wasn't possible to see the contatcs beforehand.
It's understandable so far as people will just scrape, but all other tools allow it and not doing so really hurts the customer experience in my opinion.
What's crazy though is that they don't even allow refunds! I asked for a refund within like half an hour of purchasing a plan which I didn't use at all, and şt turns out they have a "no refunds regardless" policy.
Will not be returning.
if there is a 'no star do not use', I would've used it. Its a money-grab. USE CLAY INSTEAD. I haven't even used them yet, but I am hearing good things about them.
I am a small company, my budget for cold emails is about £100 and if you're budget is under £1,000 its not the best use for your money.
They will suck your money to upload leads, send emails, its a glorified scam.
Instantly.ai's support team is outstanding, as is their overall product. There were issues with my email accounts that were resolved quickly and Monica saved the day with her fast action to work with tech to get things worked out. They're always quick to respond and address my needs.
I've been using Instantly for years now. The new functions added almost monthly keep this software on the leading edge. I also like the fact that it can grow as your business grows. Great product!
Total scam company - tried to cancel my subscription multiple times and they kept charging me for months after I cancelled. Emailed support multiple times and they confirmed everything was cancelled, and they STILL kept charging me for months. Intentionally scamming people.
Instantly is a good platform for bulk email marketing as I'm using it since long time. There are different features and filters are also available for better deliverability like inbox placement test etc. You can also sent email in different time zones in Instantly.
I strongly caution anyone thinking about this platform. I dedicated months to building email inboxes offered through this service, fostering conversations and connections with real clients. Then, out of nowhere, the inboxes disappeared without any viable solution. There was no warning to help me safeguard my work, and no accountability. The reply I received was basically: "Google did this, there’s nothing we can do." This is unacceptable when you are paying for a service and relying on it for your business communication. Imagine investing 2–3 months setting up inboxes, nurturing them, engaging with clients — only to be told overnight to replace everything and move on. No compensation, no responsibility acknowledged. While the support may be courteous, the business model places all the risk on the customer. If you care about your time, data, and client interactions, think carefully before choosing this platform.
My experience has been exceptional from start to finish. The platform is very user-friendly, quick, and dependable for outreach. The support team is prompt and clear in their responses, assisting me in resolving my issue right away. I value how uncomplicated everything is — warmup, deliverability, and campaign management are seamless. Overall, this service makes outreach straightforward, efficient, and highly effective.
The support provided is quite poor. Email accounts often disconnect without any warning, leaving you unaware of issues. If you've invested time in setting up campaigns, you won’t realize they’ve halted until you manually check, and by then, it's often too late. Recently, I purchased a subscription and initiated a month-long campaign, expecting everything to proceed without issues. A few weeks later, I logged in to find my campaign paused and my email account disconnected for no apparent reason. Today, my subscription was auto-renewed without any prior notice—just an invoice for the charge. I reached out to support shortly after, but they refused to remove my payment method or provide any refund. There was no flexibility or understanding from their side. I’ve since canceled my subscription without a refund, and I am unable to remove my payment method until next month. Overall, this has been a very frustrating and disappointing experience, and I cannot recommend this service.
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Instantly scales your outreach campaigns with unlimited email sending accounts & warmup, b2b lead database and smart AI.
Find your leads, create your campaigns, connect your sending accounts, and watch those leads turn into customers - with one, flat-fee subscription.
Founded in 2021, Instantly is the leading sales engagement platform used by more than 20,000 customers, from solopreneurs to global agencies.
Our goal is to be the simplest tool on the market to make money with cold email.
Our North Star is helping people have the highest ROI. Every new feature has to help users make money and make that process simpler.See more
