I love my instant pot pro plus and use it regularly, unfortunately after 2 years it has stopped coming to pressure. Customer service was excellent, with the same customer service person promptly answering multiple emails over two days, but it became apparent that it couldn’t be fixed with factory resets etc. It’s a shame that they don’t offer a repair service and two years isn’t good for a relatively expensive product - (I deducted a star for this) - but I was offered a decent discount off a new pot, and decided to go for an Instant Pot Duo in the hope that this well established pot will be more reliable - and I didn’t want to pay so much again. Thanks to Sophia for her patient and courteous customer service.
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