Having ordered and purchased an air fryer and coffee infusion machine upon arrival both were working as intended but come the next morning, due to an extremely unfortunate situation, the coffee infusion machine had developed a faulty and was no longer operational. I contacted Instant Pots’ customer support team and after a couple of emails detailing what exactly was wrong a new unit was arranged to be shipped as a replacement. I’m leaving this review, not because the unit is being replaced but at the quality of the customer care. In short, I personally feel it was exceptional and showed a level of commitment and professionalism to resolve the issue with the least amount of confusion and unnecessary delay. The representative I dealt with was clear in her communication towards myself about what information was required and that made it incredibly easy for me to then explain to her what the fault was and the steps I went through to troubleshoot. I’d recommend Instant Pot purely on the customer service I’ve had alone but it just so happens that their air fryers are wonderful machines. It’s a shame they don’t manufacture blender/smoothie makers because I’d buy one in an instant
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From the simplicity of Instant Pot, to the innovation of our Vortex air fryer range, our products make life at home easier.
