I ordered a rice cooker from this company to give as a Christmas gift. When it arrived there was no packaging just a postage label stuck on the product box which was haphazardly cellotaped up. It looked second hand. I emailed them and they collected it. I told them it was a present and I would like it packaged so that it looked presentable. I have just received a replacement in exactly the same state. Too late to return as it is needed for Christmas. I emailed them again and immediately received an email from Royal Mail saying they would be picking up a parcel. Have Instant Pot initiated this with no consultation with me? I am getting very angry now. Wouldn't buy from this inaccessible company again as I usually don't buy from sites that don't provide chat or phone number.Update:I did receive a fairly prompt response to my last email and it would seem it wasn't Instant Pot who sent the Royal Mail returns email. Very strange as I don't wish to return anything.
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From the simplicity of Instant Pot, to the innovation of our Vortex air fryer range, our products make life at home easier.
