Impossible to return a brand new faulty item. Unintelligent customer service agent asking the most ridiculous questions, thinking I am trying to claim under their warranty. I made the mistake of buying the instant pot rice cooker that claims to reduce the carb content of cooked rice by up to 40%. I'd be curious to see the scientific evidence to support this claim that I stupidly fell for! I couldn't even get the rice fully cooked with this function and when I opened the lid after a long cooking period, it became apparent the steam filter didn't work as a considerable amount of condensation water seeped back into my rice. I have been asked the most silliest of questions, the best one of which was, what RICE did I use in their RICE cooker. I used basmati RICE if that makes any difference which it doesn't! I have now given up and have raised a dispute via PayPal and I can't keep replying to emails when all I've asked for is a pre paid returns label.
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From the simplicity of Instant Pot, to the innovation of our Vortex air fryer range, our products make life at home easier.
