On October 17th, I called to renew my policy and received incorrect information, leading to a frustrating day of confusion. When I called back on October 20th, my policy was set up without issues. Afterward, I wanted to file a complaint about the representative I spoke to on the 17th. The representative mentioned that the person I spoke to was just having a bad day but promised to raise the complaint. However, when I followed up on December 1st, I was told no complaint had been recorded either that day or previously. This raises concerns about how many complaints might be overlooked by representatives to protect their colleagues.
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