Review Time
On October 17th, I called to reactivate my policy and was given misleading information, which left me confused and frustrated throughout the day. When I called back on the 20th, my policy was set up without any issues. Afterward, I tried to file a complaint regarding the representative from the 17th. The representative claimed the person I spoke to was just having a rough day but assured me the complaint would be submitted. However, when I followed up on December 1st, I was informed that no complaint had been recorded either that day or at any other time. This raises concerns about how many complaints go unregistered by representatives to protect their colleagues.
On October 17th, I called to renew my policy and received incorrect information, leading to a frustrating day of confusion. When I called back on October 20th, my policy was set up without issues. Afterward, I wanted to file a complaint about the representative I spoke to on the 17th. The representative mentioned that the person I spoke to was just having a bad day but promised to raise the complaint. However, when I followed up on December 1st, I was told no complaint had been recorded either that day or previously. This raises concerns about how many complaints might be overlooked by representatives to protect their colleagues.
I’ve been truly impressed by the service. They consistently answer the phone promptly, ensuring you’re never left waiting. What stands out the most is their genuinely helpful support team—each time I’ve called, they’ve offered flexible, tailored advice to meet my specific needs. Coupled with their highly competitive pricing, it’s evident they provide remarkable value for money. Highly recommended for anyone in search of reliable insurance paired with outstanding personal service.
I’ve been a customer for 5 years, but after the takeover by another company, the service deteriorated significantly. Contact was poor, and my insurance wasn’t canceled after I changed boats, leading to a loss of five months' premiums. Attempts to transfer credit to my new insurance were unsuccessful. I was forced to seek coverage elsewhere, where I received a much better quote, and I won't be returning.
This is an excellent choice for straightforward insurance. Getting a quote is very easy, and the paperwork arrives quickly via email, clear and easy to understand. The online personal account is accessible and user-friendly. Very competitive prices.
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