On October 17th, I called to reactivate my policy and was given misleading information, which left me confused and frustrated throughout the day. When I called back on the 20th, my policy was set up without any issues. Afterward, I tried to file a complaint regarding the representative from the 17th. The representative claimed the person I spoke to was just having a rough day but assured me the complaint would be submitted. However, when I followed up on December 1st, I was informed that no complaint had been recorded either that day or at any other time. This raises concerns about how many complaints go unregistered by representatives to protect their colleagues.
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