As a member of an outbound subrogation team, I have never witnessed such a blatant mishandling of a claim as I have during my experience with this company. After receiving communications from one adjuster in October of 2025, I was put in contact with the assigned PD adjuster. To date (1/14/26), I have not received a single correspondence from said adjuster, despite multiple escalations to her supervisor, who has also chosen not to respond. Additionally, having lodged two complaints with their complaint department, the only individual that continues to communicate with me is the injury adjuster that reached out back in October. The purpose of this review is to (hopefully) reach anyone that might be considering doing business with Intact insurance, as I strongly advise that you avoid them at all costs.
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