This insurer has proven to be quite untrustworthy, showing a clear unwillingness to pay a legitimate claim. After years of paying my insurance, I submitted a claim for £2,500.00 due to storm damage from unusual heavy rainfall and flooding in Italy. I contacted a local builder I trust for a fair and cost-effective estimate, which he provided. However, the insurer's adjuster came up with various counterarguments and outright denied the situation. They assessed the damage at only £1,053.00 after applying my £250.00 excess. Feeling coerced, I had to accept their offer, but I will still pay the builder the full £2,500.00 to avoid further damage as winter approaches. It's clear I won't be renewing my policy with this company in 2026.
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