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This insurer has proven to be quite dishonest, showing reluctance to honor a valid claim. I have been paying for my insurance for many years and recently submitted a claim for £2,500.00 due to storm damage to my property. This year, Italy faced unusual heavy rainfall and flooding, which caused the damage. I reached out to a trusted local builder for a fair estimate, which he provided. However, the insurer's adjuster responded with various counterarguments and an outright denial of the situation. They assessed the damage at a mere £1,053.00 after deducting my £250.00 excess. Feeling pressured by their tactics, I reluctantly accepted their offer, yet I will still have to pay the builder the full £2,500.00 to prevent further damage as winter approaches. Unsurprisingly, I will not be renewing my insurance with this company in 2026.
This insurer has proven to be quite untrustworthy, showing a clear unwillingness to pay a legitimate claim. After years of paying my insurance, I submitted a claim for £2,500.00 due to storm damage from unusual heavy rainfall and flooding in Italy. I contacted a local builder I trust for a fair and cost-effective estimate, which he provided. However, the insurer's adjuster came up with various counterarguments and outright denied the situation. They assessed the damage at only £1,053.00 after applying my £250.00 excess. Feeling coerced, I had to accept their offer, but I will still pay the builder the full £2,500.00 to avoid further damage as winter approaches. It's clear I won't be renewing my policy with this company in 2026.
I had the pleasure of speaking with a very kind representative who was incredibly understanding. She guided me effortlessly through the entire renewal process and assisted in updating the year of construction for my house due to system changes on their end. Her attention to detail and care made the experience truly enjoyable. Thank you!
Today, I received exceptional customer service from a representative who was professional and incredibly friendly. It's rare to experience such high-quality service, and it made renewing my insurance a genuinely pleasant task. Thank you for your assistance!
It took some time to find the right contact, but once I did, asking questions and finalizing an insurance quote became very straightforward. The representative was direct and assisted us in obtaining house insurance for a rental property while abroad, which is often a challenge with other insurers who only cover landlords residing in the country.
This was the second claim I've made under my holiday home policy, and on both occasions, the service has been outstanding. The staff were polite and extremely helpful, quickly sending out the claim form, confirming coverage, and processing the claim within days of submission. Highly recommend!
As a customer for over 15 years, I’ve seen my premiums steadily rise, which I expected. However, my 2025 premiums increased by 100%, and compared to 2023, they jumped by 300%. While I understand this is the underwriter's decision, in the past, there was always room for negotiation. This year, there was no explanation or willingness to discuss. I will not be renewing my policy.
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Holiday Home Insurance in The UK & abroad, Buildings & Contents insurance, Specialist Property insurance from Intasure.
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