integrar.services

Portal is great, dealing with people is awful

While attempting to remortgage we were asked to use Integrar.Registering with the the portal was fine, there were categories for the types of documents to upload and the interface was nice and easy, I was very happy, it was automated and efficient.Then we started getting the emails. Generic emails where the communication is really poor.Our first bad experience was with the bank statements. I uploaded bank statement for the last three months and then received an email notification asking for bank statements.I uploaded the bank statements again, and then received another generic email asking for the bank statements.I asked for clear instructions as to what I was doing wrong, and got nothing back.After looking online, I found some guidance, they didn't want bank statements covering three months, they wanted bank statements that were issued over three months ago.Uploading a fourth bank statement sorted that issue.Then I got asked to print and sign the mortgage deed.We printed, signed, sent it in.A generic email asking for it was sent.Fortunately I'd scanned before sending it, so I replied to the email with it as an attachment.A generic email asking for it was sent.I uploaded it to the portal.I missed a phone call because I was at work. They followed up with an email saying they'd tried calling, they left no phone number to return the call.A generic email asking for it was sent.I replied to the email, asking for information about what was wrong and confirmation that none of the posted physical copy, the email attachment, and uploaded files had been received.A generic email asking for it was sent.I printed another copy, and sent it in.A generic email asking for it was sent.I replied to the email, asking for confirmation that none of the previous ones had been received, asking for confirmation of the postal address, and attaching another scanned copy.I got a non generic email reply!In this the postal address was confirmed, and a tracking number was asked for.I replied, asking for confirmation that the emailed copies had not been received, the uploaded files couldn't be found, and none of the posted copies had been received.A generic email asking for it was sent.I've now posted a third physical copy, this time with a tracking number.It's delayed the whole process by over a month, all because they refuse to communicate on a human level and answer questions you have, or just to provide clear instructions as to what they want.

Date of experience: Mar 03, 2026