Review Time
I worked with Callum and Jake to handle my Mortgage and they were absolutely fantastic.
Their web portal and team were very helpful, professional, and knowledgeable, making the whole process a breeze. All the work I needed to do was probably less than two hours and they managed a tight 4 week turnaround.
I've re-mortgaged multiple times and found this to be the most complicated. Various sites to sign up to, a lot of paperwork (online and in person) - had to have others in my house hold sign things despite them not being on the mortgage, I've never had this before.Multiple emails towards the completion asking for feedback.Had additional costs, twice - also never had this with any other company.
I worked with Callum and Jake to handle my Mortgage and they were absolutely fantastic.Their web portal and team were very helpful, professional, and knowledgeable, making the whole process a breeze. All the work I needed to do was probably less than two hours and they managed a tight 4 week turnaround.
Thank you to the Integrar team for helping to complete my remortgage so quickly. While there are options to do most things online I felt very reassured to be able to speak to the team and am particularly grateful to John and Misheel. The team was very professional and kept me constantly updated. I would thoroughly recommend their services.
While attempting to remortgage we were asked to use Integrar.Registering with the the portal was fine, there were categories for the types of documents to upload and the interface was nice and easy, I was very happy, it was automated and efficient.Then we started getting the emails. Generic emails where the communication is really poor.Our first bad experience was with the bank statements. I uploaded bank statement for the last three months and then received an email notification asking for bank statements.I uploaded the bank statements again, and then received another generic email asking for the bank statements.I asked for clear instructions as to what I was doing wrong, and got nothing back.After looking online, I found some guidance, they didn't want bank statements covering three months, they wanted bank statements that were issued over three months ago.Uploading a fourth bank statement sorted that issue.Then I got asked to print and sign the mortgage deed.We printed, signed, sent it in.A generic email asking for it was sent.Fortunately I'd scanned before sending it, so I replied to the email with it as an attachment.A generic email asking for it was sent.I uploaded it to the portal.I missed a phone call because I was at work. They followed up with an email saying they'd tried calling, they left no phone number to return the call.A generic email asking for it was sent.I replied to the email, asking for information about what was wrong and confirmation that none of the posted physical copy, the email attachment, and uploaded files had been received.A generic email asking for it was sent.I printed another copy, and sent it in.A generic email asking for it was sent.I replied to the email, asking for confirmation that none of the previous ones had been received, asking for confirmation of the postal address, and attaching another scanned copy.I got a non generic email reply!In this the postal address was confirmed, and a tracking number was asked for.I replied, asking for confirmation that the emailed copies had not been received, the uploaded files couldn't be found, and none of the posted copies had been received.A generic email asking for it was sent.I've now posted a third physical copy, this time with a tracking number.It's delayed the whole process by over a month, all because they refuse to communicate on a human level and answer questions you have, or just to provide clear instructions as to what they want.
Smooth and seamless process. Easy to log into account. Prompt replies to emails when unsure of something. Can’t fault. All went well and I was kept informed at every stage of my mortgage renewal. The whole experience was stress-free from start to finish — the team were professional, efficient and made what can often feel like a daunting process very straightforward.
appalling service. sat on previous lenders redemption statement for a month without even sending it to me for my own review or attention. 3 days before we're due to complete they request funds from the new lender and send me a completion statement with £2000 shortfall I have to pay from my own funds. only at this very late stage have i been made aware of any potential problems and didn't even take the time or care to notify me. just expect me to pay. this is capitalism at its worst, churning out cases for profit on behalf of the banks without a single care for the consumer. a company of this scale dealing with thousands of these transactions every day and they still can't get this right - most likely because they don't care. if you end up being subject to the tyranny of the banks using Integrar - tread with extreme caution
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Integrar is a market leader in the provision of conveyancing services. Specialising in delivering a commoditised remortgage service for banks and building societies, alongside home-mover services to customers; estate agents and financial advisors. We are committed to providing the best possible services to our clients and have achieved both Lexcel and the Law Society’s Conveyancing Quality scheme approved status.See more
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