Misleading Refund Practices and defective merchandise I received a defective product and contacted this company immediately to request a return and full refund. Instead of providing clear return instructions, I was sent multiple long, scripted emails designed to steer me away from a refund.Each response reframed my request into “alternative solutions” that benefited the company—partial refunds, paying additional fees for a replacement, or keeping a defective item while spending more money. Although they claim a full refund is available through return, they repeatedly delayed providing a return address and clear instructions.This process felt intentionally exhausting and obstructive. I simply asked for what any customer should reasonably receive: the ability to return a defective product and obtain a full refund.Be cautious when ordering. If something goes wrong, expect resistance and pressure rather than straightforward customer service.
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