Review Time
Misleading Refund Practices and defective merchandise
I received a defective product and contacted this company immediately to request a return and full refund. Instead of providing clear return instructions, I was sent multiple long, scripted emails designed to steer me away from a refund.
Each response reframed my request into “alternative solutions” that benefited the company—partial refunds, paying additional fees for a replacement, or keeping a defective item while spending more money. Although they claim a full refund is available through return, they repeatedly delayed providing a return address and clear instructions.
This process felt intentionally exhausting and obstructive. I simply asked for what any customer should reasonably receive: the ability to return a defective product and obtain a full refund.
Be cautious when ordering. If something goes wrong, expect resistance and pressure rather than straightforward customer service.
Misleading Refund Practices and defective merchandise I received a defective product and contacted this company immediately to request a return and full refund. Instead of providing clear return instructions, I was sent multiple long, scripted emails designed to steer me away from a refund.Each response reframed my request into “alternative solutions” that benefited the company—partial refunds, paying additional fees for a replacement, or keeping a defective item while spending more money. Although they claim a full refund is available through return, they repeatedly delayed providing a return address and clear instructions.This process felt intentionally exhausting and obstructive. I simply asked for what any customer should reasonably receive: the ability to return a defective product and obtain a full refund.Be cautious when ordering. If something goes wrong, expect resistance and pressure rather than straightforward customer service.
Avoid this company at all costs! If you’re lucky enough to get what you actually ordered (correct model, size etc…) and without defects or tacky fake looking yellow metalwares, then all good! But if you’re not happy with the craftsmanship or you receive the wrong item then their customer service is non existent! They will try to push you to keep the items anyway for 20% refund and charge you $80 to ship the correct replacements!!! Absolute joke! I just want to return the 2 bags I received at their cost because they made the mistake ( one bag was the wrong model and the other had defects) but they don’t even give the option to return them! If you wanted a refund then forget it!!! And they drag communication on forever blaming the time difference, probably trying to wear their customers down!!!
The Gucci Ophidia medium duffle bag and accessories is absolutely beautiful and very well made. Shipping took a little longer than expected, but only by a few days. Customer service was responsive and personable about shipping questions and tracking. The price was amazing! My only issue is that the interior of the bag has a very strong, pungent chemical odor. I have it open in the garage to air out. I hope it works.
If there could be a negative star I would leave that. Integrity bags claim to be authentic bags from top designers, they are cheep imitation . They claim to offer a full refund. But it has been over a Month and after 30 emails back and forth, I mailed the bags back, and now I’m out $500.00 + 125.00 for shipping. Do not waist your money. I am contacting the BBB
I recently bought a LV bag for $208 with hopes it would be decent. I looked at some reviews, they were iffy but others were good. I received the bag and it looked like it was made of rubber. I first asked for a partial refund, they responded they would. I did not receive. Next, I asked for an address to return on both their email and Instagram. No response except Instagram told me they’re closed on weekends but did not give the address. I am stuck on what’s next. Losing $208 with a crappy bag is probably what I’m facing.
Influencers: what you get isn't what others get. Protect your brand. It smells like chemicals. It's really bad to where the bag is outside. The hardware is terribly scuffed (there was no protective film). The leather is thick, and the stitching looks pretty good. The packaging was poor.
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