Every interaction I've had with the service in Montreal has been a disaster, particularly with deliveries from online retailers. I’m consistently given a delivery date, yet packages rarely arrive on time. Sometimes they arrive earlier, sometimes later. I have to adjust my entire schedule to ensure I'm home, as if a package is left unattended, it’s always placed at the bottom of my apartment building stairs, fully visible from the street. I've had items stolen because of this. Despite claims of secure delivery, it never occurs, and the courier doesn’t even leave it at my front door.
The provided delivery windows are useless; they never arrive within the promised timeframe and disregard delivery instructions. I fail to see why packages can’t simply be held at a postal location if no one is available. The entire process is managed so carelessly, and I’m finished trying to make sure my orders are protected.
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