The site inaccurately represents costs. I added an item to my cart and was informed I could add another of a specific lot for free. However, it ended up doubling my cart total. I attempted to finalize my order and contacted customer support since the order was incorrect, only to be told that the site was mistaken and I needed to order two items to qualify for the free one. They offered me a 25% discount for the inconvenience after canceling my order so I could place it again. I proceeded with a new order, purchasing two items and trying to get the third for free. The coupon code I received was marked as invalid. I informed customer support and waited for assistance. They provided another code, but that one also couldn't be applied. Ultimately, I made a purchase and contacted customer support to apply the 25% discount, only to be told it couldn't be used due to the buy two, get one free promotion... Why would they offer me a consolation discount if I can't use it for the order I'm trying to place? I spent hours trying to navigate this site. I would recommend avoiding it.
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Intelex Group was founded in London in 1995 to commercialise a new and innovative way to relieve everyday aches and pains. Their revolutionary new Hot-Pak™ design was the first ever fully microwavable herbal heat pack to be sold in Europe and it was an instant success with consumers and retailers alike.
This inexpensive and easy-to-use heat pack has since won several prestigious awards for innovation and has set the industry standard for quality and safety. Hot-Pak™ is still the best selling herbal heat pack on the market today, with millions of satisfied users worldwide.
Following the incredible success of Hot-Pak™, in 1997 Intelex Group invented Beddy-Bear® - the world's first ever fully-microwavable soft toy! Their experienced design team continues to launch fresh and innovative new Warmies® each year into an ever expanding market, including Cozy Plush,Hooty, Socky Dolls and licensed ranges including heatable Bagpuss, Gromit, Boofle and YooHoo and many more exciting plush toys, all fully heatable in the microwave, making brilliant bed warming companions and great gifts for children of all ages and adult alike. See more
