Review Time
The site inaccurately represents costs. I added an item to my cart and was informed I could add another of a specific lot for free. However, it ended up doubling my cart total. I attempted to finalize my order and contacted customer support since the order was incorrect, only to be told that the site was mistaken and I needed to order two items to qualify for the free one. They offered me a 25% discount for the inconvenience after canceling my order so I could place it again. I proceeded with a new order, purchasing two items and trying to get the third for free. The coupon code I received was marked as invalid. I informed customer support and waited for assistance. They provided another code, but that one also couldn't be applied. Ultimately, I made a purchase and contacted customer support to apply the 25% discount, only to be told it couldn't be used due to the buy two, get one free promotion... Why would they offer me a consolation discount if I can't use it for the order I'm trying to place? I spent hours trying to navigate this site. I would recommend avoiding it.
Site misrepresents costs. I added a warmie to my cart and was told I could add another of a specific lot to my cart for free. I did and it just double my cart total. I tried making the order and reaching out to CS since the order wasn't correct only to be told the site was wrong and I needed to order two warmies to get on the specific list for free. They offered me 25% off for my trouble after cancelling my order so I could remake it. Alright. I make a new order, ordering two warmies and the third I wanted for free. The coupon code says it is invalid. Alright. I let CS know and wait. They give me another code. I try that one, says it can't be applied. Okay so I make a purchase and just reach out to CS to have the 25% off applied. Only for them to tell me they can't apply the discount because of the buying two and getting one free deal... Why offer my a consolation 25% off if I can't use it for the order I am trying to make? Wasted hours of the day trying to figure out how to buy from this site. Avoid.
so impressed with the company! 100% recommend just bc of the customer service. the warmies are adorable on their own, well made and stay hot a long time. The scent is strong though so be advised if you get headaches, it can trigger them.
Cute sloth arrived. Was initially really pleased with it.Not used it to heat. It’s just a cuddly for my son.After two months, most of the fur is gone and it is starting to fall apart at the seams.My son is not a young child and the sloth has been treated well.It’s a poorly made product and I would advise everyone to steer clear!
Product was faulty when arrived (hole in the material, threads lose), making it un-usable as a gift as it looked pre-loved. Complained to the customer service team and received only a label to send it back (no offer of replacement or switch). When I did return, they didn't refund the shipping price.
Gift never shipped to me, order cancelled and company kept shipping cost. According to the tracking information it was shipped from one location in Illinois to another (I don't live in Illinois). I received an e-mail saying my order was unable to be fulfilled and a refund would be issued. However, they kept the $10 it cost to ship. It was never shipped to me and was their issue that I didn't get it. Now I'm out $10. Sounds like a scam to me!
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Intelex Group was founded in London in 1995 to commercialise a new and innovative way to relieve everyday aches and pains. Their revolutionary new Hot-Pak™ design was the first ever fully microwavable herbal heat pack to be sold in Europe and it was an instant success with consumers and retailers alike.
This inexpensive and easy-to-use heat pack has since won several prestigious awards for innovation and has set the industry standard for quality and safety. Hot-Pak™ is still the best selling herbal heat pack on the market today, with millions of satisfied users worldwide.
Following the incredible success of Hot-Pak™, in 1997 Intelex Group invented Beddy-Bear® - the world's first ever fully-microwavable soft toy! Their experienced design team continues to launch fresh and innovative new Warmies® each year into an ever expanding market, including Cozy Plush,Hooty, Socky Dolls and licensed ranges including heatable Bagpuss, Gromit, Boofle and YooHoo and many more exciting plush toys, all fully heatable in the microwave, making brilliant bed warming companions and great gifts for children of all ages and adult alike. See more
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