I booked an intensive driving course and cancelled within three days before any lessons, instructor allocation or confirmed test bookings took place. Despite this, the company refused to refund the deposit.Communication after cancellation felt dismissive and inflexible. Although I requested evidence of actual costs incurred on my behalf, none was provided beyond general statements that “work had started.” No tangible service was delivered to me.I appreciate that businesses have terms and conditions, but fairness and clarity matter. Retaining the full deposit when a customer cancels almost immediately and receives no practical service feels unreasonable. I would advise anyone considering booking to read the small print very carefully and ensure they fully understand the deposit policy before proceeding.Overall, my experience was disappointing due to poor transparency, rigid customer service, and an unwillingness to find a reasonable resolution.
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