i have been a customer for years. now i am trying to open an additional account with my existing one attached to it, and it just sends me to an endless loop of 2FA login screens. they are closed for part of the weekend, and their chatbot is useless. every time i talk to someone on the phone from their tech support, they all sound like the most miserable people on the planet-- i think i have had one pleasant interaction out of half a dozen phone calls over the years. the CEO is a horrible human being.
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