I am very dissatisfied with my experience. After missing my bus due to unexpected circumstances, I promptly reached out to the support team for help. Instead, I was told to purchase a new ticket and informed that I would not receive a refund, credit, or any compensation for the ticket I could not use. This effectively meant having to pay twice for the same trip, which is unreasonable and unfair. There was no attempt to assist me, no flexibility, and no empathy from the staff—only strict adherence to policy. For a service that operates in public transport, this level of customer support is unacceptable. Policies should not undermine basic fairness. I would not recommend this bus service to others based on this experience.
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