Review Time
The organization for replacement transportation was terrible, and they allowed other buses on the same route to continue. My family was stranded overnight on a broken bus with no network and no food. I will never recommend this service to my family or friends. It was a dreadful experience, focused solely on profit with no customer support.
My experience on Route IS 2101 from Cape Town to Pretoria via Bloemfontein on 23 December 2025 was quite frustrating. I lost my baggage tag, and the driver was very rude and unhelpful. Instead of assisting me, he kept threatening to take my luggage away. I requested him to verify my ownership through my bus ticket or to reach out to a manager or customer service, but he ignored my requests and offered no assistance. If my father hadn't shown up at the right moment, things could have escalated, as the driver was clearly not willing to manage the situation professionally. I urge the company to provide better training for its drivers in handling such situations with courtesy, professionalism, and a focus on finding solutions for customers. The behavior of your drivers is harming the overall customer experience and the company's reputation.
We arranged for a bus, but it showed up late and was the wrong one. Now, we’ve been waiting for over 30 minutes for someone who missed the bus. We're exhausted and can't even go out to buy drinks, yet we're still stuck in the city.
Good evening,
I encountered mistreatment from a staff member. Yesterday, I traveled on a bus from one location to another. While loading luggage, the driver assisting me did not recognize that my bag was too heavy for the storage compartment and told me to bring it onto the bus. When I returned to explain the situation, I encountered another driver, who is the person I am reporting. During our interaction, he questioned whether I speak a specific language, which I found unnecessary and offensive. I felt disrespected and uncomfortable, as he did not show the consideration expected from a paying customer. I was then left waiting while he continued to assist other passengers, which added to my distress. His behavior made me feel mistreated and discriminated against. I was deeply hurt, dissatisfied, and disappointed by this experience. The driver's attitude was unkind and completely unprovoked. I had done nothing wrong to deserve such treatment. I kindly request that this issue be addressed. This was my fifth time using this service, and I have never faced such a problem before. However, this incident has left me questioning the quality of customer service and staff training regarding how customers should be treated.
I am very dissatisfied with my experience. After missing my bus due to unexpected circumstances, I promptly reached out to the support team for help. Instead, I was told to purchase a new ticket and informed that I would not receive a refund, credit, or any compensation for the ticket I could not use. This effectively meant having to pay twice for the same trip, which is unreasonable and unfair. There was no attempt to assist me, no flexibility, and no empathy from the staff—only strict adherence to policy. For a service that operates in public transport, this level of customer support is unacceptable. Policies should not undermine basic fairness. I would not recommend this bus service to others based on this experience.
I reserved a bus ticket for my children to travel from one city to another, but the bus left without them. The staff at the front desk were not helpful at all, and the support team on the phone offered no assistance either. They couldn't track the bus, arrange for my children to get on at another location, or even reach out to the driver.
The bus was two hours late compared to the scheduled time, and it broke down twice during the trip. We were stranded in Cradock for a full five hours and then stuck in Queenstown for another two hours. The bus finally reached its destination at 9 PM the next day, but there was no transportation available at that hour. My son had to spend the night at a police station for safety and took a ride back to our village the following morning.
The bus was significantly delayed, arriving two hours later than scheduled. During the journey, we encountered two breakdowns, one causing a five-hour delay in Cradock and another two-hour delay in Queenstown. The bus finally reached its destination at 9 PM the next day, leaving us without transport at that hour. My son had to spend the night at a police station for safety and took transport to our village the following morning.
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