Good evening,
I encountered mistreatment from a staff member. Yesterday, I traveled on a bus from one location to another. While loading luggage, the driver assisting me did not recognize that my bag was too heavy for the storage compartment and told me to bring it onto the bus. When I returned to explain the situation, I encountered another driver, who is the person I am reporting. During our interaction, he questioned whether I speak a specific language, which I found unnecessary and offensive. I felt disrespected and uncomfortable, as he did not show the consideration expected from a paying customer. I was then left waiting while he continued to assist other passengers, which added to my distress. His behavior made me feel mistreated and discriminated against. I was deeply hurt, dissatisfied, and disappointed by this experience. The driver's attitude was unkind and completely unprovoked. I had done nothing wrong to deserve such treatment. I kindly request that this issue be addressed. This was my fifth time using this service, and I have never faced such a problem before. However, this incident has left me questioning the quality of customer service and staff training regarding how customers should be treated.
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