My experience on Route IS 2101 from Cape Town to Pretoria via Bloemfontein on 23 December 2025 was quite frustrating. I lost my baggage tag, and the driver was very rude and unhelpful. Instead of assisting me, he kept threatening to take my luggage away. I requested him to verify my ownership through my bus ticket or to reach out to a manager or customer service, but he ignored my requests and offered no assistance. If my father hadn't shown up at the right moment, things could have escalated, as the driver was clearly not willing to manage the situation professionally. I urge the company to provide better training for its drivers in handling such situations with courtesy, professionalism, and a focus on finding solutions for customers. The behavior of your drivers is harming the overall customer experience and the company's reputation.
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