If zero stars were an option, I’d use it without hesitation.We flew interCaribbean from Puerto Rico to the British Virgin Islands and it was an absolute disaster from start to finish. When we arrived, half of our luggage was missing. Only after landing were we informed—by staff who were dismissive and unhelpful—that if baggage “doesn’t fit on the plane,” they simply send it the next day. This “policy” is disclosed nowhere during booking or check-in.When we explained that we were scheduled to leave on a boat the following morning, the only response we got was that they’d “send it to the hotel.” That was it. No explanation of how that would help, no contingency plan, no ownership of the problem they created. Just a canned line and a shrug. Apparently once your bag is missing, you’re no longer their concern.The chaos started even earlier at check-in, where we waited nearly three hours to be processed. Three hours of disorganization, confusion, and watching staff who appeared completely untrained fumble through basic tasks. That should have been our warning.Then there’s the aircraft itself, which was genuinely alarming. The window in our row was literally coming loose, the shade wouldn’t stay up, and while we were sitting on the tarmac we could smell engine fumes being pulled directly into the cabin. This wasn’t just uncomfortable—it felt unsafe and raised serious questions about aircraft maintenance and oversight. Are these planes inspected by any legitimate aviation authority?I see interCaribbean is proudly “celebrating 10 years in business.” Frankly, that’s shocking. Given the operational incompetence, the condition of the aircraft, and the complete disregard for passengers, it’s a miracle they’ve lasted this long.This airline managed to combine lost luggage, extreme delays, questionable safety, and total indifference into one unforgettable nightmare. I will be disputing this charge with my credit card company, and I strongly encourage anyone reading this to avoid this airline unless you enjoy chaos, stress, and wondering whether your belongings—or your safety—matter at all.Avoid at all costs.
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interCaribbean Airways, Ltd. is a passenger airline based in the Turks and Caicos Islands.
