want to raise a serious complaint about my experience with InterCaribbean Airways regarding a travel credit.I originally paid $408.53 for a ticket.Shortly after, I was given a credit of $258 following deductions.When I tried to rebook a one-way ticket from San Juan to Tortola, the fare shown was only $157.Instead of applying my credit properly, InterCaribbean told me I would need to pay an additional $138 on top of the ticket cost — which makes absolutely no sense.Throughout my emails with customer service, I was given inconsistent explanations:At one point, I was told my available credit was $258.Then, I was later told only $135.82 was available.Eventually, I was informed that only $134.73 (taxes) was eligible for use, and the rest was forfeited.This is extremely misleading and unfair. I specifically confirmed with an InterCaribbean representative earlier that I could use my travel credit for my return flight, yet when I attempted to do so, I was asked to pay almost the full ticket price again.Key Issues:Lack of transparency in how credits are calculated and applied.Poor communication and conflicting responses from customer service.Customers left paying more than the advertised ticket price despite having valid credits.This kind of treatment is unacceptable and does not build trust. I urge InterCaribbean Airways to:Review how my credit was calculated and applied.Provide a fair resolution by honoring the travel credit as originally communicated.Improve transparency and consistency in handling customer claims.Traelers in the Caribbean deserve clear, fair, and honest treatment — not hidden charges and confusing policies.The employee name was Debbie. Please see the conversation.
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interCaribbean Airways, Ltd. is a passenger airline based in the Turks and Caicos Islands.
