DO NOT use Interflora for funeral flowers. They cannot be trusted to deliver when it truly matters. If they can't support regional deliveries, they shouldn't offer the service at all. What we experienced was not just incompetence, it was a complete lack of care...The experience we received from them was disappointing and embarrassing.We ordered a funeral wreath through Interflora for a very close family member. Being interstate, we couldn’t attend the service ourselves, so this arrangement was incredibly important to us. It was our way of showing up and paying our respects.Interflora failed us completely.We received an email 20 minutes after the funeral had already started saying the order couldn’t be fulfilled due to a supplier issue. That’s not just bad service, that’s disgraceful. There was no warning, no courtesy call the day before, nothing. Just a last-minute email when it was already too late. Our family stood at the funeral wondering why we hadn’t followed through. It was deeply embarrassing and hurtful.They offered a refund and sent a so-called “upgraded” arrangement later that day. When we saw a photo of it, we were disgusted. It looked rushed, uneven, and cheap, like something thrown together as an afterthought. Definitely not what we were promised, and not appropriate for any occasion, let alone a funeral. I am completely embarrassed that it was even delivered to our family. It is appalling.
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