Interhome is a completely unreliable accommodation booking company. They cancelled our reservation for the Easter holidays two days before the trip - even though they had previously confirmed and charged in full (without the possibility of cancelling the reservation on our part and without any possibility of a refund if we cancel). We need to decideThe company offered two alternative accommodations "at no additional charge", with both accommodations offered being a downgrade - both in terms of location and amenities (e.g. no hot tub). When offered to replace the cancelled reservation with a reservation that is comparable in terms of amenities and 10% more expensive than the original - Interhome replied that this option was not possible due to a "last minute situation". Which they created. At the same time, they continue to offer the replacement location for rent as normal.In conclusion, our experience with the aforementioned company is extremely negative, and we would like to warn future users that the company does not care about its customers, and does not offer any kind of security in confirmed reservations, although the payment and cancellation conditions they set for users are extremely rigorous.
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