Review Time
They never answer my messages! What an unprofessional communication is this?
I had to cancel my booking and wanted to discuss about refund, THEY NEVER ANSWERED any of my at least 4 messages/emails, they simply ignore me. I descriped my situation, both of my kids were sick, my husband had to have a heart surgery....I would at least expect some reaction and maybe being open for a discussion about at least partial refund. But no...nothing! I will never ever book an accomodation with them.
Interhome is a completely unreliable accommodation booking company. They cancelled our reservation for the Easter holidays two days before the trip - even though they had previously confirmed and charged in full (without the possibility of cancelling the reservation on our part and without any possibility of a refund if we cancel). We need to decideThe company offered two alternative accommodations "at no additional charge", with both accommodations offered being a downgrade - both in terms of location and amenities (e.g. no hot tub). When offered to replace the cancelled reservation with a reservation that is comparable in terms of amenities and 10% more expensive than the original - Interhome replied that this option was not possible due to a "last minute situation". Which they created. At the same time, they continue to offer the replacement location for rent as normal.In conclusion, our experience with the aforementioned company is extremely negative, and we would like to warn future users that the company does not care about its customers, and does not offer any kind of security in confirmed reservations, although the payment and cancellation conditions they set for users are extremely rigorous.
They never answer my messages! What an unprofessional communication is this? I had to cancel my booking and wanted to discuss about refund, THEY NEVER ANSWERED any of my at least 4 messages/emails, they simply ignore me. I descriped my situation, both of my kids were sick, my husband had to have a heart surgery....I would at least expect some reaction and maybe being open for a discussion about at least partial refund. But no...nothing! I will never ever book an accomodation with them.
Don’t repeat my mistake and don’t trust Interhome. I booked an apartment in the Swiss Alps. I paid for it, arranged flights for my family etc. We were supposed to arrive on the 7th of January. On the 1st i got a email from owners telling me that they cancel my booking because Interhome set the price wrong and didn’t respond to their messages. They also told me to book via another platform. I was shocked as i already paid and got confirmation emails & check-in details from Interhome some weeks ago. So i sent them an email explaining what happened and asked them to sort it out directly with the owner. Fun fact - price difference between interhome and booking.com was only 40€. So insanely rude to cause me so much stress just to earn extra 40€! I mean also the owners of the property… But i was still hoping that Interhome would deal with it properly. I believed mostly good reviews that i read online. Sadly NO. On the 5th of January = 2 days before check-in date they just sent me a generic email saying my booking was cancelled. No apologies. No explanation what caused it. This was TWO days before we are due to travel. They offered an alternative accommodation. NOTHING. And the refund obviously hasn’t arrived yet. One of the worst experiences with accommodation booking that I’ve ever had. So please AVOID and use other platforms instead. Don’t let them ruin your holidays as they did with ours forcing us to come up with alternative arrangements 2 days before start of holidays. Never again interhome.
Property owner feedback: The migration to Interhome is poorly executed, insufficiently tested, and currently damaging to business operations. The fact that complaints remain unanswered is telling. Professionalism and accountability are clearly lacking.
Finger weg!! I booked a property through Interhome (via Airbnb) and contacted them on July 7 with a very simple question about the number of guests, since our group size had changed (one additional child (age 6).They responded to my question 15 days later!!! After the full refund deadline had already passed.Because of their delay, I missed the chance to cancel in time — yet they only offered me a 50% refund.This situation was entirely caused by their lack of timely communication, not by me.Despite clearly showing the message timeline, they refused to take responsibility and blamed the refund policy instead.I contacted Airbnb, who is now reviewing the case, but Interhome’s behavior so far has been disappointing and unprofessional.Customers should not be penalized for something that is clearly not their fault.This qualifies as service failure and negligent handling of time-sensitive information. Updated (24.07.2025 18:30) : I am updating my review to share the latest developments regarding my case with Interhome:1. After I requested a cancellation and full refund for my booking (due to Interhome’s delayed response), i received this message.:-Interhome refused to cancel the booking themselves, citing host fees, and also stated they will no longer respond to any further inquiries.-This, in my opinion, shows a clear lack of responsibility.2. After Interhome responded publicly to my initial Trustpilot review, I followed up with a formal email, including screenshots and the full timeline of our Airbnb message history. I outlined how their delay caused me to lose the right to cancel for a full refund.3. I have also opened a support ticket with Airbnb. Their team confirmed that they are in contact with Interhome and still reviewing the case.I will continue updating this review with all further developments, as I believe transparency helps protect future guests.
We stay here 1 weak.Just want to say that everything it's perfect.The guest house is very good,clean, hot,amazing view, that view you can't find in the all Fugen vilage.Mr.Markos and he's wife are amazing person's, they welkomed us with local drink, home made shnaps, very kind, answered in a every asking and questions that we have about the place,where to ride ski, how to go there, wich place is better. Thank you very much nice family for the warm atmosphere and all.We will come again xxxxxx
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