Finger weg!! I booked a property through Interhome (via Airbnb) and contacted them on July 7 with a very simple question about the number of guests, since our group size had changed (one additional child (age 6).They responded to my question 15 days later!!! After the full refund deadline had already passed.Because of their delay, I missed the chance to cancel in time — yet they only offered me a 50% refund.This situation was entirely caused by their lack of timely communication, not by me.Despite clearly showing the message timeline, they refused to take responsibility and blamed the refund policy instead.I contacted Airbnb, who is now reviewing the case, but Interhome’s behavior so far has been disappointing and unprofessional.Customers should not be penalized for something that is clearly not their fault.This qualifies as service failure and negligent handling of time-sensitive information. Updated (24.07.2025 18:30) : I am updating my review to share the latest developments regarding my case with Interhome:1. After I requested a cancellation and full refund for my booking (due to Interhome’s delayed response), i received this message.:-Interhome refused to cancel the booking themselves, citing host fees, and also stated they will no longer respond to any further inquiries.-This, in my opinion, shows a clear lack of responsibility.2. After Interhome responded publicly to my initial Trustpilot review, I followed up with a formal email, including screenshots and the full timeline of our Airbnb message history. I outlined how their delay caused me to lose the right to cancel for a full refund.3. I have also opened a support ticket with Airbnb. Their team confirmed that they are in contact with Interhome and still reviewing the case.I will continue updating this review with all further developments, as I believe transparency helps protect future guests.
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