Rented a property from Interhome through VRBO. No response to emails (we had a couple of questions). Then a month after booking, received a cancellation and a note that I'd get a full refund. Called Interhome - no answer. Emailed - no response. Called VRBO who told me Interhome had cancelled; so booked alternative accommodation (with a different company).3 days later I was sent a new confirmation from Interhome saying my booking was confirmed (although it had changed - for example it originally was 2 adults and 2 children, and this new one was for 4 adults). No response again, but after an hour VRBO were able to connect me to Interhome. It seems that VRBO and Interhome have a poor relationship, and so something had happened where Interhome were supposedly told to cancel and rebook. I understand they were frustrated, but they were incredibly rude, and repeatedly insulted me whilst saying they didn't care, and that they would be taking the rest of the balance from my credit card. I did not want to have to deal with Interhome (that's why I used a company like VRBO), so it was a really horrible experience - as well as very stressful as we thought our family holiday would be ruined.Eventually, Interhome agreed to refund me, but even that took nearly 3 weeks (despite them saying it would be 5 days).Horrible company, do not deal
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