I recently stayed at Terra Lossa Les Houches. Key collection is in Chamonix which is a 30 minutes round trip away by car. The keys have to be dropped off at the same office on checkout. In addition to this you have to return bed linen and towels to the same office. The latter was extremely difficult for us. We had to leave some of our party with luggage and skis in les Houches outside the apartment whilst we took a taxi to drop off the keys, linen and bags. This was over 30 minutes round trip. This was not stated on any site at the time of booking. We did get an email after booking explaining the key collection but by this time it is too late to cancel and there was no mention about the return of towels and bed linen.
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