This has been the worst agency we have ever dealt with. We booked an apartment in January, and while the photos looked great, reality was disappointing. The apartment has mold on the walls, and the bathroom is far from satisfactory. An unpleasant odor greeted us upon entry. I documented the major issues and showed them at the office, but the representative was unhelpful. She dismissed my concerns about the mold as normal and told me to send a message if I had complaints—showing zero empathy or understanding.
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