We ordered a sectional sofa. here's the best and the worst of our experience:
The Good: The sales team is enthusiastically aggressive and the showroom furniture is decent quality with reasonable fabric/color options, though the styles aren't particularly distinctive from any other furniture company.
The Bad: Customer service is a real pain point — the company relies heavily on chatbots and AI with no live support, only email correspondence that takes 2–3+ business days for a real response. Who does that and thinks this is timely customer support? On top of that, the sofa arrived four weeks late with no apologies. We were given only one delivery window, so I had to take off work and wait for hours for delivery. Honestly, there are better companies who understand good customer relations, Interior Define has a lot of learning to do. C-
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