Review Time
The order process went fine, was able to receive small fabric samples. I have pets so went for a higher rated fabric which indicated suitable for pets. Waited over 5 months for sofa to arrive. Have had about a month and fabric is not holding up well. Catches easily on pets claws, I have put a cover over cushions to protect but threads are still pulling and breaking on sofa. Pets are NOT clawing on it, this is just from jumping in and off. Scuba fabric should not be recommended for households with pets.
After waiting over 5 months for our items, they are delivered and one is damaged. Replacement...sure 8-14 weeks. So basically, I will be waiting nearly a YEAR for my full set of items. At this point, I am just beyond words. I will NEVER purchase from them again, nor will any of my friends and family.
I ordered bar stools for a client's restaurant on 9/9/2025, expecting delivery between November 11th and December 11th. However, on December 11th, the status still indicated 'being built.' I reached out at the end of November for an update, and they expressed their apologies. When I sought clarification on the timeline due to the restaurant's opening in January, I received no response. After some effort, I managed to call and finally got an answer, revealing the new delivery window as January 17-31st, which poses a significant problem for our opening. The customer service was extremely lacking, and there's no assurance that the furniture will arrive on time.
I ordered an ottoman from a retailer. The ottoman itself is fantastic, but the experience has been frustrating. The sales price I confirmed with the representative ended just before my order was placed, yet they honored it. However, just as I was about to receive my item (which was delayed and had no tracking updates after it left the port), they announced a new sale that reduced the price by $200 on my already ordered ottoman. Both the sales representative and customer service refused to adjust the price to match the new offer. I suggest looking elsewhere to avoid the risk of losing customers over a mere $200. It's disappointing; the product is decent, but I won't be returning, and I hope others think twice as well.
I purchased an ottoman from a retailer. While the ottoman itself is fantastic, the service has been challenging. The sales price I confirmed with the representative expired right before my order was placed, but they honored it. Just before my delayed item was finally set to arrive, they introduced a new sale that reduced the price by $200 on my ordered ottoman. Both the sales and support teams refused to adjust the price accordingly. Consider shopping elsewhere to avoid losing customers over a small amount. It's disappointing; the product is decent, but I won't return and hope others reconsider.
I seldom write reviews, but my experience with this retailer has been so disappointing that I feel compelled to share. I bought a sofa for over $5,000 along with a protection plan, but soon after, the cushions lost their shape and support. I followed all care guidelines, but the situation worsened. When I contacted customer service, I faced long delays and generic replies. After a lengthy wait, they agreed to send replacement cushions, but they only sent covers, which did not solve the issue. Meanwhile, the sofa developed serious structural problems, creating safety concerns in my home. Customer service directed me to the protection plan provider, but they have been unreachable. After spending a lot and enduring months of back-and-forth, I am left with a deteriorating sofa and no meaningful assistance. This has been the worst customer service experience I've had with any furniture company. I truly regret this purchase and hope my review prevents others from a similar fate.
Quality control was lacking. Two received ottomans were defective, with uneven seams deviating from the original design. They looked terrible. This has been a waste of both time and money. The same ottoman style came from two different countries, resulting in completely different leather than the samples I ordered.
They surpassed my expectations! The furniture looks fantastic, and the quality is even better than anticipated. The fabric is easy to clean, pet-friendly, and truly high-performance, just as advertised. Their customer support was excellent, and I received everything on time within four months.
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