Not sure where to even start. As a partner we have encountered a situation with the VOIP services for one client who is now a former client. The client has had constant issues with the service And the functionality of the Voip service. The service promised during the onboarding call along wasn't available specifically related to functions, and programming. Calls after calls to support just to be given credits and told that enchancements request would be it in. Customer doesn't want to pay states their services and phones didn't function properly and now taking me to court for a white label service. On top of that intermedia billing team refuses to have me speak to a manager or someone in colorar headquarters, has disabled my account and lastly holding my commissions check for advisory accounts that have nothing to do with white label. Bottom line as a small business MSP we are being held hostage by intermedia with no help at all with this one particular. In the end the client even ported out their numbers to another carrier.
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