I have been wrongly billed by IHC repeatedly. Of all visits, my bills were either wrong of fraudulently wrong 75% of the time. I've spent over 40 hours fighting billing, after using IHC for three years. We visited urgent care and cannot get IHC to bill for urgent care. Instead, we were billed for a rural office pediatric visit. We never went to a rural pediatric office visit. We went to a Salt Lake City Instacare. We even have the proof that the city intacare accepted our copay but our insurance has been billed for rural office visits (in another county) and IHC refuses to bill for instacare (which is covered). Now, my account is past due for the rural pediatric kids care that I did not use. I also took my child to the lab and for a year, IHC demanded an urgent care copay because they had a doctor from urgent review the labs. It took 12 months to get that urgent care copay (when I did not visit urgent care) "forgiven." I've filed 33 disputes in 3 years and even with receipts proving the billing was wrong, nothing changes. The dispute process puts me into circular conversations and the process within IHC goes no where. We used our insurance to try to change the billing and it took 8hours to get one bill changed from kids care to urgent care. We have already spent 5 hours on the first instacare visit and no luck. The second instacare visit (from the same location) was changed but IHC is refusing to change the first visit (at the same location) to the actual location we visited (sic urgent care). Now, my PCP has added $40 misc charges to my follow up visit for having "complicated" medical problems. You have the right to know before you go but the billing is out of control and you cannot know that there will be fraudulent reported locations to void urgent care coverage and you cannot know your doctor will extra charge you for having multiple health problems (without telling you during your visit). No one is paying me for the entire 40 week that I've put into fighting outright fraudulent billing.
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