Review Time
Intermountain stated that they complied with legal requirements when adding corrective statements to the medical record. However, those updates were not visible when other providers accessed the chart. They also have a pattern of dismissing patients who attempt to document their medical experiences accurately, labeling them as noncompliant rather than addressing the underlying facts.
I should have recognized the warning signs when I entered the facility and saw a large sign threatening security intervention for any raised voices, arguments, or profanity. It’s frustrating to feel stifled in expressing concerns. While my doctor and the medical staff were commendable, the administrative and billing processes were severely lacking. Once a respected private hospital, it has now been absorbed by a large corporate entity, and the quality is deteriorating rapidly. At my pre-op appointment, I was unexpectedly hit with a $4,500 out-of-pocket bill that my insurance did not cover. This was the first I learned of this charge, contradicting the No Surprises Act. Thankfully, I had savings to cover it, but many others may not be so fortunate. I received a call regarding “demographics and billing,” but every attempt to return the call led to an AI operator that wouldn’t connect me to a real person. I tried various names associated with the facility, but the system wouldn’t recognize any of them, leaving me frustrated. They also urged me to enroll in their online system, but every link they provided malfunctioned, making it impossible to sign up. If their email links are so unreliable, it raises concerns about the overall functionality of their systems. After my surgery, I received further communication regarding the $4,500 bill, and since then, I've been inundated with more bills without any clear explanations. They demand payment without providing details or itemized lists, making it impossible to understand what I'm being charged for. The lack of transparency is disheartening, especially considering the Patient Bill of Rights. For the first month, I continued to pay these unexplained charges, but I’ve now received another demand for $515. I’m stuck on hold, trying to get clarification on these ongoing charges. This experience feels like a scam. If you seek treatment here, be prepared for unexpected costs, and ensure you get a complete breakdown of expenses beforehand. Just be mindful of how you voice your concerns, or you might attract unwanted attention.
I should have taken it was a warning when I walked into Intermountain Health in Billings and they had a great big sign up threatening to have security haul you away if you raised your voice, argued, or used profanity. So much for the First Amendment. Believe you me, you will have plenty of reasons to want to raise your voice, argue, or use profanity. At least my doctor was excellent, and the rest of the medical staff seemed pretty good too, but the administrative and billing side of things was just plain garbage. Saint Vincent’s used to be a private Catholic hospital and was rated one of the very best facilities in the state. Now, they’ve been taken over by a giant multi-state corporate monstrosity and things are going downhill fast. At the pre-op appointment the afternoon before my surgery, the billing people totally blind-sided me with a $4,500 out-of-pocket bill which my Blue Cross/Blue Shield insurance did not cover and which had to be paid immediately. It was the first I had heard of it. So much for the No Suprises Act. I am fortunate that I have an emergency fund set aside that was sufficient to cover said bill, but how many people do not or cannot pay this kind of unexpected extortion? I had gotten a call from a Colorado number about “demographics and billing”, but every single time I tried to call this number back I only got an AI robo-operator that asked for the location I was going to. I tried every variation of Saint Vincent’s, Intermountain Health, Yellowstone, Billings I could think of but the robot would not recognize any of them and I could not get past Hal to talk to an actual human being. They also wanted me to sign up for their “epic” My Chart on-line system but every single link they emailed me to sign up for said system malfunctioned and led nowhere…”There has been an error and we cannot process your request.” Any system that’s so screwed up they can’t even get an email link to work is likely dysfunctional in most other ways as well. When I got home after the surgery, there was an email and a letter about the $4,500 bill after the fact. Ever since, now well over a month after the surgery, I have been getting bill after bill after bill. Letter, email, or phone, these bills simply demand more money and don’t tell what it is for. There’s literally no information…no explanation or breakdown of what it’s for, no itemized list, no rhyme or reason, no codes, no note if insurance has been billed…absolutely nothing but a demand to send them more money. So much for the Patient Bill of Right’s clauses on Cost Transparency and Billing Clarity. And of course, I cannot respond to or contact the phone numbers or email addresses, they just get kicked back as undeliverable. For the first month I kept paying hundreds of more dollars for all these additional mystery bills, but I just received yet another unexplained demand for yet another $515. Now I’m waiting on hold trying to contact an actual human being on the phone to ask for some kind of clarification about what these endless streams of bills are actually for. What a scam and a boondoggle. If you make the mistake of seeking medical treatment here, better figure on having a few extra grand in your pocket or, better yet, demand a full account from them on the actual costs ahead of time. Just don’t ask loudly or profanely or they’ll sic the rent-a-cops on you. And so much for the “Affordable” Care Act.
I have been wrongly billed by IHC repeatedly. Of all visits, my bills were either wrong of fraudulently wrong 75% of the time. I've spent over 40 hours fighting billing, after using IHC for three years. We visited urgent care and cannot get IHC to bill for urgent care. Instead, we were billed for a rural office pediatric visit. We never went to a rural pediatric office visit. We went to a Salt Lake City Instacare. We even have the proof that the city intacare accepted our copay but our insurance has been billed for rural office visits (in another county) and IHC refuses to bill for instacare (which is covered). Now, my account is past due for the rural pediatric kids care that I did not use. I also took my child to the lab and for a year, IHC demanded an urgent care copay because they had a doctor from urgent review the labs. It took 12 months to get that urgent care copay (when I did not visit urgent care) "forgiven." I've filed 33 disputes in 3 years and even with receipts proving the billing was wrong, nothing changes. The dispute process puts me into circular conversations and the process within IHC goes no where. We used our insurance to try to change the billing and it took 8hours to get one bill changed from kids care to urgent care. We have already spent 5 hours on the first instacare visit and no luck. The second instacare visit (from the same location) was changed but IHC is refusing to change the first visit (at the same location) to the actual location we visited (sic urgent care). Now, my PCP has added $40 misc charges to my follow up visit for having "complicated" medical problems. You have the right to know before you go but the billing is out of control and you cannot know that there will be fraudulent reported locations to void urgent care coverage and you cannot know your doctor will extra charge you for having multiple health problems (without telling you during your visit). No one is paying me for the entire 40 week that I've put into fighting outright fraudulent billing.
Run as fast as you can AWAY from Intermountain Health. Absolute worst! Been on-going for months. Medical care horrid. You need to schedule an appointment for EVERYTHING, including to renew a prescription! Once I was prescribed 2 meds, and within 2 weeks I went to the ER!! All this company cares about is $$$$$$$. If you can't pay your bill in full, watch out.....the harrassment will begin! I'm 77 years old on a fixed income, and have been paying part of my bill monthly. Not good enough for them. I get constant texts, phone calls, emails, and just today a registered letter!!! I owe $40.00! No wonder their ratings are in the dumpster, and have lawsuits....Thank heavens I switched health care providers months ago. RUN!
I tried to call Intermountain Healthcare this morning to see if the front desk girl had relayed a message to my PCP. After a 25 minute wait, I hung up and drive down to the clinic. I spoke with the front desk girl again and she didn't have an answer to my request, she called the PCP from the back and he took care of my needs. (I hope). The phone system the are using really "SUCKS" I may change providers
The emergency department is the worst! Waited an hour to see my sister went up there twice asking to see her and they told me they forgot about me. Last time I went up there they told me there can’t be any visitors they are too busy. The fact that they made me wait an hour and couldn’t tell me the first time I went up is ridiculous. The receptionist just sit there and could’ve taken 30 seconds to come tell me. They wouldn’t even let my sisters boyfriend know what was going on and made him wait for hours but they sure will give you an estimate and ask if you want to pay your estimate before you leave. Greedy is what they are.
Horrible place! They killed my Mom. She had a heart attack on a Friday and they had no cardiologist available until the Monday afternoon after. They stole the down comforter we brought for her room along with other personal possessions of hers. Her physician requested a different hospital but her insurance company (through Teton county Wyoming ) would only pay for her surgery to be done there.
If I could give negative stars to Intermountain Healthcare as a whole, I definitely would! Starting with how the doctors / nursing staff do NOT properly explain insurance coding to patients when requesting certain tests (including OVER CHARGED blood work – over $250 for simple blood tests that Lab Corp with same tests properly charges insurance & is less than $75) and coding all tests as diagnostic vs routine/preventative, as to assure that the insurance company (Blue Cross Blue Shield) will NOT cover and overly charge the patient. Secondly, try for close to a year to get coding audits done on the blood work & other tests and get the run-around, with ZERO assistance to get the coding properly resolved! Lastly, the Financial Assistance Department for Intermountain Healthcare is either a Scam or Fraud – cannot reach a person when calling and when filling out the proper paperwork and sending it in via e-mail, only to get AI generated e-mail replies for over two months! Intermountain Healthcare is a Private / non-profit organization, but they definitely want to profit from patients for poorly coded over-priced tests and zero assistance. I would NOT recommend Intermountain Healthcare – dealing with them, one can see why no one trusts the Health Care Industry!
After calling the billing service number i got the help I needed for the payments. The manager on hand Anthony helped with the claims made and fixed them with the assistance of his coworker. Together they helped fix the claim I was struggling with and helped explain other options like financial aid from the hospital. The problem was resolved quick and efficient.
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