We arranged our move from Illinois to the UK. The service required us to pack all our belongings into boxes, with the final cost to be determined at the port based on actual freight volume. Initially, we received an inaccurate volume estimate aligned with our budget. The original quote was for 100 cft, but after signing the contract, they suggested aiming for 70 cft. They explained that the freight volume could change at the port once everything was palleted. We carefully packed and measured each box, ensuring the total volume was under 70 cft. However, upon arrival at the port, our belongings measured 160 cft, resulting in an additional $1,000 charge. The company refused to issue a refund, stating that the port's freight volume was the final cost. We found this situation to be unfair and misleading.
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International Van Lines offers local, long-distance, and international moving services to over 150 countries.
